Key features in Ticket management software
1 single email address to receive requests from clients
You will not miss any requirement
Reminders, notification requirements overdue
The system will automatically send notifications related to the requirements of customers who have overdue handle but still unresolved. What company makes you never miss any requirement of any customer.
Unlimited support staff
Whether your company has many support staff, each employee is a different department, when the reply email sent out to customers are always right preparation, is always professional
And more importantly, the client receives only still know only 1 email address. But you still know the employee who has handled and answered it.
Focus ticket management system, negligent omission
Meanwhile, over the years with the number of requests up to a few million, you still and easy to manage, test still, still find the requirements of a few years ago.
You just imagine, there are requirements or tasks were handled before, but for some reason it is necessary to check against, then do not use this software if it is one big problem.
Constantly receive feedback from you, will help us improve the software. We recorded all your requirements to develop new features for free.
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Easy administration interface
System administrators and displayed good compatibility across all devices, systems designed intuitive, multilingual, statistics are everything related to customers, related to the employee's chat
The administrator can access anywhere and anytime
Software designed for flexibility in hierarchical and decentralized. The administrator may have right to one can do anything and anywhere.
Example: It is possible to view technical and feedback requests, but the transition has not been finished processing. Meanwhile the director should review to ensure the quality of support, and then toggle back. There are also many different credentials option, very flexible.
Immediate notification when there is love, as it is processed, the feedback
All new requests, requests processed, the feedback request, ... everything done when employees are notifying customers and inform Admin.
This is very good for you to always know everything has been answered or not
Can be decentralized by department, departments will receive the request, does not recognize divisions. This is more relevant in the organization of management companies vertically, whereby the head of self-monitoring and processing requirements of their departments.
Will never be calculated push, and the head of department should be responsible if work is not resolved well